Zoho CRM vs. HelloGTX Travel CRM: Finding the Perfect Fit for Your Travel Business

Both Zoho CRM and HelloGTX Travel CRM cater to businesses looking for customer relationship management solutions, but they are tailored for different user needs, particularly in the travel industry.

Zoho CRM

Overview:

A versatile, generic CRM platform suitable for businesses of all sizes across various sectors and will need a lot customisation if you want it to work for travel industry.

Key Features:

1. Customization: Highly customizable with modules, workflows, and automation to fit various business processes but you need to hire a Zoho professional and have to educate him/her about your travel industry needs and built the modules which typically cost inr 2500 per hour.

2. Automation: Includes lead management, sales pipeline tracking, workflow automation, and AI-powered analytic based on the module you have subscribed and have to create these work flow at your own or take help from some Zoho expert.

3. Integrations: Works seamlessly with third-party apps and Zoho’s ecosystem, like Zoho Desk, Zoho Campaigns, and Zoho Books.

4. Scalability: Suitable for growing businesses with options to scale features and user seats.

5. Support: While global support is available, it is primarily through email. WhatsApp support and one-on-one assistance or training are not provided. Users are expected to explore the product independently or participate in webinars for guidance or may hire a Zoho expert from the market place at a cost.

6. Price: Flexible pricing tiers make it accessible to both small businesses and enterprises starting from free plan.

Pros:

– Versatile and suitable for various industries, not just travel.
– Strong analytics and reporting features.
– Wide integration options.

Cons:

– Needs significant customisation to serve travel-specific needs and have limitations to cater DMC, B2B, Services related queries; like Visa, Package, Flight *airport code) etc.
– Itinerary builder is not possible.
– No personalised support and hand holding.
– Can become complex for travel agencies due.
– Customisation can become so expensive and then maintenance as well if customisation is done.
– Automation is limited for travel related workflow on common data.

HelloGTX Travel CRM

Overview:

A travel industry-focused CRM designed specifically for travel agencies, tour operators, and DMCs. helloGTX Travel CRM is an industry leader platform that offers almost everything from CRM, lead management, b2c or b2b portal, itinerary builder lead forms, voucher creation, travel related invoices and lots more..

Key Features:

1. Travel-Specific Tools: Built-in modules for creating and managing itineraries, quotations, and booking processes with vouchers and invoices.
2. Lead Management: Helps convert inquiries from platforms like Facebook, Instagram, WhatsApp, and email into actionable leads with its unique personalised auto quotation , WhatsApp API and many industry first features.
3. Quotation Management: Automates customized quotation creation and supports itinerary sharing with clients.
4. Payment & Invoice Management: Integrated payment gateways and invoice management for the travel sector including TCS auto calculation.
5. Destination Database: Pre-loaded destination content for itinerary building.
6. Pricing: Usually more affordable for small-to-medium travel agencies and does not bill based on the features but usage. This billing ensures that you have access to all important features and pay only for usage irrespective of number of users.
7. All in One travel CRM: This All in One travel CRM offers all travel related softwares at one place that helps you to manage everything in a single login and saves a lot of your time and cost in juggling between diferent softwares.
8. Pre Integrated: helloGTX Travel CRM comes with pre integration of leads from most of the possible sources from where a lead can be captured like Facebook, Instagram, WhatsApp, Website (B2C and B2B), Landing pages and even email based forms.
9. Common Command Center: helloGTX travel crm acts as a common command centre where you work on an itinerary once and same can be used every where like your website, landing pages, proposals, email marketing and even in WhatsApp bots.

Pros:

– Designed specifically for the travel industry.
– Easy-to-use interface with minimal learning curve.
– Simplifies common travel business tasks like itinerary creation and lead management.
– Affordable and tailored to small and medium travel businesses.
– Minimizes repetitive tasks.
– 50% cut in man power cost
– Higher sales conversions.
– WhatsApp group support available with dedicated relationship manager.

Cons:

– Not suited for non-travel-related needs.
– Smaller ecosystem and fewer third-party integrations compared to Zoho as it already got all necessary tools.
– Outside support not available like Zoho.

Which Should You Choose?

Choose Zoho CRM if:

You need a versatile solution for multiple business areas beyond travel.

Choose HelloGTX if:

– You operate in the travel industry and want a plug-and-play CRM tailored to travel-specific needs.
– You want to enhance productivity.
– You want to use technology like OTA’s.
– Your focus is on managing leads, creating itineraries, and automating quotations.
– You prefer a cost-effective, travel-focused solution without needing extensive customisation.

For a travel agency specifically, helloGTX Travel CRM might be the better option as it is designed for the industry and will have features that reduce setup and learning time. If you have a diverse business model or plan to expand into areas beyond travel, Zoho CRM offers the flexibility to adapt to your future needs.